Essential Contacts & Support
Your safety are our top priorities. To ensure a worry-free journey in Sanya, we have compiled a comprehensive list of essential local service hotlines and consular contact information. We recommend saving this page for quick reference should you need assistance at any point during your stay.
Sanya Tourism Service Hotlines
Whether you have a general inquiry, need immediate assistance, or wish to provide feedback on your experience, our official support channels are ready to help.
| Service Category | Hotline Number |
| Sanya Tourism Service Hotline | 0898-31888888 |
| Government Service & Complaints | 12345 |
| Price Disputes & Monitoring | 12358 |
| Quality Supervision | 12365 |
| Consumer Protection | 0898-88261315 |
| Food Safety Complaints | 0898-88281474 |
| Tour Guide Service Center | 0898-88298210 |
For added convenience, you can access the “Sanya TrustTour” (三亚放心游) Mini Program via WeChat. This platform allows you to submit inquiries, file complaints, or seek assistance online directly from your smartphone.
Foreign Consular Services
For most international visitors, consular affairs in Hainan Province are handled by Consulates General based in Guangzhou. If you require consular assistance—such as replacing a lost passport, seeking legal aid, or other emergency services—please contact the relevant mission below.
(Note: The following diplomatic missions are located in Guangzhou)
|
Regional Consulate General
|
Address
|
Phone Number
|
|
USA
Consulate General of the United States of America in Guangzhou
|
43 Hua Jiu Road, Tianhe District, Guangzhou
|
+86-020-3814-5000
|
|
UK
Consulate General of the United Kingdom of Great Britain and Northern Ireland in Guangzhou
|
22F, Guangzhou International Financial Center, 5 Zhujiangxi Road, Tianhe District, Guangzhou
|
+86-20-8314-3000
|
|
RUSSIA
Consulate General of the Russian Federation in Guangzhou
|
26A Development Centre, No.3 Linjiang Dadao, Zhujiang Xincheng, 510623, PRC
|
+86-20-85-185-001
|
|
AUSTRALIA
Consulate General of Australia in Guangzhou
|
Address: 12F, Development Centre, 3 Linjiang Avenue, Tianhe District, Guangzhou
|
+86-20-3814-0111
|
|
CANADA
Consulate General of Canada in Guangzhou
|
26F, TaiKoo Hui Tower 1, 385 Tianhe Road, Tianhe District, Guangzhou
|
+86-20-8611-6100
|
|
JAPAN
Consulate General of Japan in Guangzhou
|
1-3F, Garden Tower, 368 Huanshi Dong Road, Yuexiu District, Guangzhou
|
+86-20-8334-3009
|
|
SOUTH KOREA
Consulate General of the Republic of Korea in Guangzhou
|
18, Youlin Road 3, Haizhu District, Guangzhou
|
+86-20-2919-2999
|
|
INDONESIA
Consulate General of the Republic of Indonesia in Guangzhou
|
38F, Atlas Center Plaza, 365 Tianhe Bei Road, Tianhe District, Guangzhou
|
+86-20-8601-8772
|
|
MALAYSIA
Consulate General of Malaysia in Guangzhou
|
Unit 21-22, 12F, GDH Bay City Center, 21 Zhujin Xi Road, Tianhe District, Guangzhou
|
+86-20-3877-0763 / +86-20-3877-0766
|